KEDA Community Guidelines
Version 1.0 — 24 September 2026
English translation of the Spanish original. If there is any discrepancy between the two versions, the Spanish version prevails, without prejudice to the rights granted to consumers by applicable law.
These Community Guidelines explain, with examples and in plainer language, what we expect from you when you use KEDA. They do not replace the Terms and Conditions — they form part of them, and if the two documents contradict each other, the Terms and Conditions prevail — but they help you understand what those terms mean in practice.
1. Treat people with respect
KEDA exists so you can organise plans and meet people, not so anyone has a bad time. Among other things, that means:
Do not harass, threaten or intimidate anyone, not even "as a joke" or by persisting after they have asked you to stop.
Do not share screenshots of someone else's private conversations without their consent.
Do not post or send hateful or discriminatory content, or content that ridicules someone for their origin, gender, sexual orientation, religion, disability or any other personal characteristic.
Do not share unsolicited sexual content, and do not use messaging or plans to sexually harass other people.
2. Do not pretend to be someone you are not
Do not impersonate a real person or a character, and do not pass off other people's photographs as your own.
Do not create fake profiles.
Do not create several accounts for the same person. In particular, do not use several accounts to give yourself kudos or inflate someone else's, to report someone in a coordinated way so that their content is hidden automatically, or to get back in while a suspension is in force.
Do not use bots, scripts or automated accounts to register, give kudos or interact with other users.
You should know that KEDA does not verify anyone's identity. When you register we check that the email address is yours by sending you a code, and we ask for your date of birth, which you declare yourself and which we do not check against any document (see section 5). These guidelines allow us to act against fake profiles when we detect them or when you report them to us, but they do not guarantee that everyone on the app is who they say they are.
3. Content that has no place on KEDA
There is content we always remove and which, in the most serious cases, we report to the competent authorities as described in our Privacy Policy:
Any content that sexualises minors. We have zero tolerance here, wherever it is shared (profile, plan, private message).
Graphic violent content, incitement to terrorism, or instructions for causing harm to people.
Sexual content shared without the consent of the person who appears in it.
Sale or promotion of illegal substances, weapons or other prohibited goods.
Spam, scams, pyramid schemes, or impersonation of brands and services.
4. How moderation works and what you can expect
The text and images of plans, posts, comments and stories are reviewed automatically before they are published. For videos, we review a preview image, not the whole video.
We do not automatically review your profile — username, display name, bio, photo and links to your social networks — or the text of plan chat messages. We act on those when someone reports them to us.
In your direct messages and plan chats, the images you send are reviewed automatically, as is a preview image of each video. Voice notes are not reviewed automatically: a person only reviews them if you or another user reports them. We do not automatically analyse the text of a message either; we only review it if someone reports it.
If the system that carries out that analysis is unavailable at that moment, photos and videos are not published and we try again later. The text you write when creating your account is published and we review it afterwards; the rest of the text waits until the analysis can be carried out.
When someone reports a message, we keep a copy of that specific message only — never of the rest of the conversation. That copy is kept for 12 months or 5 years depending on the reason it was reported, and it is kept for the same period whether or not we confirm a breach when we review it: the period is set by how serious the matter we had to assess was, not by the outcome. In reports made on self-harm grounds we do not keep a copy of the message text.
We act on what you report as soon as we can. The most serious cases — content that sexualises minors, serious violence or threats, or sexual content shared without consent — have absolute priority and are dealt with before anything else.
In addition, a plan, a post or a story is hidden automatically as soon as it reaches 5 reports from other users, and a comment as soon as it reaches 3 — without waiting for our moderation systems to analyse it. This is a precautionary, reversible measure designed to react quickly to something several people have flagged, not a confirmed sanction.
If your account builds up content blocked by our automated moderation systems, we apply a tiered response: 3 or more in 30 days lead to a temporary 7-day suspension; 5 or more within those same 30 days lead to a permanent suspension. This is an automated decision, which is why you can ask for a person to review it.
The same breaches only give rise to one temporary suspension: once the 7-day suspension has been served, 3 new breaches would be needed for another one. Breaches we detect when reviewing a reported message do not count towards these suspensions.
Whether we suspend your account or hide or remove something you have posted, we tell you the reason, and if the decision was made automatically we tell you that too. In the case of a suspension, the reason is the number of breaches accumulated during the period, not the detail of each piece of content; you can ask us for that detail.
If we suspend you and you think it is a mistake, you can ask from within the app for a person to review it: we will resolve it within a maximum of 3 working days, Monday to Friday, and you will be able to check the outcome in the app itself. The suspension remains in force in the meantime. If what has been hidden is content of yours, write to us at hola@keda.social and we will review it; here we do not give you a fixed deadline because we would rather not promise one we cannot always meet, but if we got it wrong we will restore it.
When a report needs someone from our team to review it, they do so from an internal panel with restricted access, limited to authorised On Project Labs staff and subject to a duty of confidentiality. That person accesses the account information needed to resolve the case — your username, your profile photo, your email address and your history of previous breaches, which is what makes it possible to assess whether a tiered suspension applies — and not other data of yours that is not needed to resolve it. Your email address is not shown on content moderation screens, only where the task requires it. And every time someone opens a case file of yours, a record is kept of who did so and when.
5. Before meeting someone in person
KEDA makes it easier for you to organise in-person meet-ups, but we do not take part in them, we do not supervise them, and we do not verify anyone's identity or age against documents: when you register we check that the email address is yours and you declare your date of birth, but not who you really are. Before going to a plan with someone you do not know:
Meet in a public, busy place, at least the first few times.
Consider having a video call before meeting in person.
Tell someone you trust where you are going to be and who with.
Do not share bank details, send money or make payments to other users. KEDA does not offer payments between users: the only thing that can be paid for within the app is promoting a plan of your own.
Trust your instinct: if something does not feel right, you can cancel the plan at any time.
6. If something is wrong: self-harm and mental health
If we detect content related to self-harm or suicidal thoughts in something you are trying to publish — a plan, a post, a comment or a story — we do not apply any sanction: no breach is recorded on your account, it does not count towards any suspension, and we show you support resources, including the 024 helpline in Spain, which is free, confidential and available 24 hours a day.
That specific content, however, does not get published. It is not a punishment and it leaves no mark on your account: it is how we avoid exposing other people to that content while we offer you help. In messages this applies only to the images you send, because they are the only thing we review automatically: text, voice notes and videos are delivered.
One clarification, so there are no surprises: if alongside that content there is also something that does breach these Guidelines for another reason — a threat to another person, for example — that other part is treated as a normal breach and does count towards the suspensions in section 4.
If you are worried about someone else's wellbeing because of something you have seen on KEDA, you can report it choosing that reason. We want to be clear about what happens then: the report reaches our team and we show you resources to support that person, but today we do not automatically send those resources to them. Bear in mind too that if several people report that same content, it may end up hidden like any other.
We do not tell the reported person who submitted the report. In a private conversation between two people, however, it is obvious, and that is not something we can prevent.
7. Kudos: recognising others
Within a plan you can recognise another participant with a kudo. We do not publicly show who gave each kudo, but bear in mind that this information is not anonymous: if the plan has few participants — particularly if there are only two of you — whoever receives the kudo can know for certain who gave it.
Use kudos to recognise a genuinely good experience. Do not use multiple accounts or arrangements with other users to artificially inflate anyone's kudos.
8. Updates to these Guidelines
We may update these Community Guidelines to adapt them to changes in the service or to new legislation. Each version is identified by a number and a date at the top of the document. We will inform you of any substantial change and, where the change requires it, we will ask you to expressly accept the new version.
9. Contact
If you have any questions about these Community Guidelines, you can write to us at hola@keda.social.